Executive Director Orientation Tutorial - DD Act and Requirements

Executive Director Orientation Guide

II. G.

Home
I Welcome
II DD Act & Requirements
	A.The Authority & Responsibility of Councils B. Independence of Councils C. Designated State Agency D. Compliance E. State Plan Requirements F. Program Performance Measures G. Consumer Satisfaction H. Network Collaboration I. Financial Reporting/Fiscal Management J. What is MTARS and how to prepare? K. How to determine effectiveness?
III Administrative Issues IV National Association V Exec Director Extra's

II	The DD Act and Requirements

G. Consumer Satisfaction

Annually, Councils must submit a Program Performance Report that includes information on Consumer Satisfaction with Council supported or conducted activities. This section will provide information on initiatives of Consumer Satisfaction.

Sec.125.(7)(E)(ii)

Consumer Satisfaction Toolkit

http:/nacdd.org/course1/ddact_g/CONSUMERSATISFACTION toolkit final nov 28 05{1}.d